Dedicated technical support teams capable of taking care of everything from a crashed hard drive to a lost Microsoft Word document keep large organizations running. With the average annual salary of an experienced help desk technician ranging as high as $50,000 few smaller businesses typically can afford that luxury.
Many small businesses rely on local IT service providers that charge an hourly rate. They pay only when they need help and often assistance can be rendered by phone, using remote desktop software. However, those options often are still too costly for businesses trying to grow on a budget. For those businesses, the sharing economy provides a new option.
